Terms & Conditions

Terms & Conditions

Minimum Order: $500.00 Store Front Merchandise Only
Freight: F.O.B. Santa Ana, CA  92705
All items must be ordered in Pack Qtys or their multiples
Payment terms:Opening Orders by VISA and MasterCard.
Freight Policy:    UPS, Fed EX or Common Carriers will be used to provide shipping of animals
Freight quotes are estimates only and be assured merchants will only be invoiced for the actual cost of freight to their specified location
All Merchants/Dealers must provide Business Identification and Resale Certificates
Damages must be reported to carrier immediately and a claim filed with the carrier and reported to HANSA   within 7 days.  Title and Risk of Loss to merchandise passes to the purchaser upon Hansa’s delivery to the carrier.
Returns must have prior authorization.  All requests for return of merchandise must be addressed to the sales rep involved and include the following:
Reason for return
Original Invoice Number and date or PO#
Item number and qty being returned
All returned shipments must include a HANSA return authorization number which must be labeled on the outside of the parcel
All drop shipped orders must be returned to the merchant thru their return authorization procedure
All returned animals must be in pristine condition with no alterations to the item.  All store labels and price stickers must be removed.
No returns will be accepted on merchandise invoiced after (3) months
All merchandise returned for reasons that are not the fault of HANSA will be subject to a 25% re-stocking fee
Prices and styles are subject to change without notice.
Past Due Invoices will incur finance charges at 1.5% per month.  Collections will be enforced thru California courts.  There will be no shipments for any past due accounts.  Any returned checks will be charged a $ 35.00 per check bank fee.  The customer agrees that in the case of unpaid invoices, HANSA has the right to reclaim the merchandise at the purchaser’s location and legal title reverts to HANSA, once the items are removed from the purchaser’s location. 


Hansa Creations North America © 2017